Returns & Exchanges

Due to the perishable nature of our fresh-roasted coffee, we cannot accept returns on coffee beans; however, we are committed to ensuring you love every brew and will resolve any issues with equipment or damaged goods.

Return Process

• 1.
  Contact Support

  Email our roasting team within 14 days of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  For damaged equipment or incorrect shipments, please attach clear photos of the packaging and items received.

• 3.
  Review Process

  Our quality control team will review your request within 48 hours to determine eligibility for a replacement or store credit.

• 4.
  Resolution

  Once approved, we will ship out a fresh replacement or issue a refund to your original payment method immediately.